Most people can recall buying a product or service that did not live up to expectations. Perhaps it was a defective sofa, a noisy refrigerator, poor-quality sneakers, or getting sick after eating out. Whatever it was, I am sure that it made you feel disappointed, perhaps made a complaint to the vendor, and maybe you also told family, friends, or followers on social media about the incident. And this points out the main reason why every organization needs a quality management system; To prevent issues with products and services from arising, long before any faulty deliveries and customer disappointments.

Join forces across the organization, form a roadmap, solve the basics, start small, drive adoption, and improve continuously. These are some of our recommendations if you want to become more successful in developing solutions that include and engage frontline teams.

Thanks to focusing on user experience, using Champions to drive adoption, and implementing a new governance model, the results of the new intranet launched within MAN Energy Solutions are well beyond expectations. Now, the Germany-based corporation has been awarded for its successful work in implementing a new intranet.