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Knowledge centre for Microsoft 365

Knowledge Centre for SharePoint

A knowledge centre for Microsoft 365, with search staff actually use, staged approvals, version history and read confirmations. Built for operations and contact-centre teams in regulated organizations.

Hazel demo, Knowledge Centre search results for scam: 102 results, with filters for procedures, policies, job aids, FAQs, product guides and system guides. The recommended result is the procedure Respond to a member reporting a scam impersonating Contoso Credit Union, version 1.4, owner Daniel Reyes, marked as required reading.
  1. 1The right procedure first
  2. 2Filter by procedure, policy, job aid and more
  3. 3Version, owner and required reading on every result

From the Hazel demo, with sample data.

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  • Runs in your Microsoft 365 tenant
  • Built for you, installed with IT
  • From iomer, building on SharePoint since 2000

Why it matters

The procedure exists. But can staff find it?

Most organizations already have the procedures they need. They sit in Word files across libraries and drives, versions disagree, and staff ask a colleague instead of searching. When the answer can’t be found, someone stops their work to help, or a member gets a guess.

47%

of digital workers struggle to find the information they need to do their jobs effectively.

Gartner survey of 4,861 digital workers, published 2023. The survey covers general workforces.

Ready for AI

Copilot answers from what it finds. Hazel makes sure it finds the right thing.

AI answers questions from whatever content it can reach, current or not, approved or not. Hazel gives every procedure one approved, current version with an owner and a review date, so the content your AI reads is content you’d stand behind.

AI answers in Hazel are optional and off by default. With Microsoft 365 Copilot, they quote only published content the person can already open, and cite the section.

How Hazel works with Copilot
60%

of AI projects unsupported by AI-ready data will be abandoned through 2026.

Gartner, February 2025

What changes with Hazel

From scattered files to one source people trust

Hazel keeps your content on SharePoint and adds the search, lifecycle and records around it.

TodayWith Hazel
Procedures scattered across Word filesOne knowledge centre, searchable to the section
Several versions, none clearly currentOne approved version, with its full history
Approvals by email replyStaged approvals, each one on record
No record of who read a changeRequired reading, confirmed and recorded

Three things Hazel does well

Find it fast. Trust what you find.

Find it fast

Search is built for the way staff ask. Suggestions appear as people type. Synonyms mean “vishing” finds the phone-scam procedure. Recommended results are pinned for common questions, and a match jumps straight to the right section of a long procedure.

Trust what you find

Every article follows a content type with its own template, approval route and review cycle. Approvals run in stages with due dates and separation of duties. Staff keep seeing the approved version while a new draft is in review.

It’s already yours

Hazel is built on SharePoint, not another platform, and iomer installs it in your tenant with your IT team. Articles stay there under your own security, retention and data residency settings. People sign in with the Microsoft 365 accounts they already use, and Hazel sits inside your intranet.

No two organizations are the same

Off-the-shelf speed. Custom-built fit.

Hazel is a solution accelerator, so the work is split in two. The parts every organization needs are already built, so you don’t pay to build them again. The parts that make your organization different are built into your own installation package by iomer, and installed in your tenant.

Already built

The same for every organization

  • Search with synonyms, recommended results and section matching
  • Staged approvals with separation of duties
  • Version history and “which version was in effect on this date”

Built for you

Different for every organization

  • Your content types, sections and Word templates
  • Your approval routes, approvers and committees
  • Your taxonomy of topics, services, regulations and synonyms

Download the datasheet (PDF, 2 pages)Compare with off-the-shelf and custom builds See every feature

Go live in five steps

From Word files to your own knowledge centre

  1. Plan

    Map your content, content types and approval routes with us.

  2. Build

    We build Hazel for your organization as a single installation package.

  3. Install

    We install it in your tenant and test it there with your IT team.

  4. Migrate

    We bring your Word procedures across in batches.

  5. Launch

    Training for authors and admins, and a launch plan for staff.

As your needs change, iomer builds and installs a new version of your package, so changes reach your tenant the same tested way.

Plan your start

Part of iomer Solution Accelerators for SharePoint. See all the accelerators

See Hazel with a procedure like one of yours

Book a 30-minute walkthrough set up with a procedure like one of yours, or take the evaluation kit away and come back when you’re ready.

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